Frequently Asked Questions

We primarily cover the West Midlands and surrounding areas, including Birmingham, Wolverhampton, Coventry, Solihull, Walsall, Dudley, and Redditch. For longer-distance recoveries or transport, give us a call and we'll do our best to help or provide a quote.

Yes, we operate 24 hours a day, 7 days a week, 365 days a year. Whether it's the middle of the night or a bank holiday, we're always on call and ready to help. Just give us a ring and we'll be on our way.

Our average response time is between 30 and 60 minutes, depending on your location and current demand. We'll always give you an estimated arrival time when you call, and we'll keep you updated if anything changes.

Ideally, yes. It helps if the vehicle owner or an authorised person is present to hand over the keys and sign any paperwork. However, if you can't be there, let us know in advance and we can make alternative arrangements on a case-by-case basis.

We can recover most vehicles including cars, vans, SUVs, and light commercial vehicles. Our flatbed recovery trucks can handle vehicles up to 3.5 tonnes. If you've got something larger or unusual, give us a call and we'll let you know what we can do.

Yes, we do. We have the equipment to safely recover and transport motorcycles, scooters, and other two-wheeled vehicles. We take extra care to secure them properly on our flatbed so they arrive without a scratch.

Absolutely. Whether your vehicle won't start, has no wheels, or is completely written off, we can load it onto our flatbed and transport it wherever it needs to go. We deal with non-runners on a daily basis, so no job is too tricky for us.

The cost depends on a few factors including your location, the type of vehicle, the time of day, and where the vehicle needs to be taken. We always aim to offer competitive, fair prices. Call us and we'll give you an upfront quote before we set off.

Yes, all of our quotes are completely free with no obligation. Just give us a call or send us a message through our contact page, and we'll provide a clear price based on the details you give us. No pressure, no hard sell.

No, never. The price we quote is the price you pay. We believe in honest, transparent pricing with no nasty surprises. If anything changes once we're on scene (for example, the vehicle needs extra work to recover), we'll always discuss it with you first before proceeding.